IT Hepldesk/Ticketing Management System

IT Helpdesk/Ticketing Management System

IT helpdesk management system is an important tool for any organization that wants to manage, track, and resolve IT application & network related issues efficiently and effectively

This is a system to manage support requests from organization/company end users. This application aims to make it easier for all users within the company scope to report any problems they encounter. Later, every problem that has been handle will be automatically documented and presented in the form of a report to meet the company’s information needs which can be accessed quickly and easily, thereby producing effectiveness and efficient work performance

Below are our IT helpdesk/ ticketing system with advance features that will help your IT Organization with best performance

Incident Management

Features to respond to an unplanned event or service interruption and restore the service to its operational state by IT operation team.

Change Management

Accomodate user request for application change due to company scope change or business process adjustment

Application Portal

Consolidate all application to a single page to be access by end user easily

IT Application Metadata

Store and manage various application metadata to a single platform for audit process

IT Performance Monitoring

Supervise IT development and operation team to ensure KPI, service level and budget comply with organization's goal

Interactive Dashboard

Provide report with various view to get clear and holistic information from incident and change transaction data