- E-Procurement System
- IT Advanced Ticketing System
- Mobile Maintenance System
- Asset Management System
- Tax Document Management System
IT Helpdesk/Ticketing Management System
IT helpdesk management system is an important tool for any organization that wants to manage, track, and resolve IT application & network related issues efficiently and effectively
This is a system to manage support requests from organization/company end users. This application aims to make it easier for all users within the company scope to report any problems they encounter. Later, every problem that has been handle will be automatically documented and presented in the form of a report to meet the company’s information needs which can be accessed quickly and easily, thereby producing effectiveness and efficient work performance
Below are our IT helpdesk/ ticketing system with advance features that will help your IT Organization with best performance
Incident Management
Features to respond to an unplanned event or service interruption and restore the service to its operational state by IT operation team.
Change Management
Accomodate user request for application change due to company scope change or business process adjustment
Application Portal
Consolidate all application to a single page to be access by end user easily
IT Application Metadata
Store and manage various application metadata to a single platform for audit process
IT Performance Monitoring
Supervise IT development and operation team to ensure KPI, service level and budget comply with organization's goal
Interactive Dashboard
Provide report with various view to get clear and holistic information from incident and change transaction data